Returns & Exchanges
At Chabad-Shop, we are committed to your satisfaction and offer a seamless return process for our fashion collections within 14 days of delivery. All items must be returned in their original condition, unworn and with tags attached, to ensure a full refund or exchange.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original packaging, ensuring all labels and protective bags are included to prevent damage during transit.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Quality Check & Refund
Once our warehouse receives and inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing